Frequently Asked Questions
We’re based Toronto, Canada, and we have warehouses in United States.
Yes, the toothbrush handle is made of biodegradable Moso bamboo, but the bristles are NOT. You should remove the nylon bristles with pliers and put them in the garbage before composting the handles.
It depends on buyer’s location. We ship from various warehouses around the US & Canada. We also offer free shipping worldwide.
We offer international shipping and accept all credit cards.
Processing for orders can take 1-2 business days. Then US and Canada shipping takes 2-5 days and international shipping usually takes anywhere from 8-15 days. More shipping information, please check the link below.
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by using our tracking number.
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated, check out our returns page.
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us and make a new purchase for the item or items you want through our site.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by sending us an email at email@example.com
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team (firstname.lastname@example.org) for assistance.